At Celestia Trails, we want you to be completely satisfied with your travel accessories, camping gear, and hiking gear purchases. Please read our return and refund policy carefully.
Returns
- Items can be returned within 7 days of delivery if they are unused, in their original packaging, and in the same condition as received.
- To initiate a return, please contact us at [email protected] with your order details.
Non-Returnable Items
- Items that have been used, damaged, or altered after delivery are not eligible for return.
- Personalized or custom-made products cannot be returned.
Refunds
- Since we operate with cash-on-delivery, refunds are processed as replacement products rather than monetary reimbursement.
- Once your return is approved and we receive the item in its original condition, we will send a replacement of the same item.
- If a replacement is unavailable, we will offer an alternative product of equal value.
Shipping for Returns
- Customers are responsible for the shipping costs when returning items.
- Returned items should be securely packaged to avoid damage during transit.
Contact Us
If you have any questions or concerns about your order, returns, or replacements, please contact our support team [email protected].